How booking on Enni works

Every space on Enni is let by the organisation that runs its venue. That organisation sets the price, the times the space can be booked and any rules hirers must follow.

Once your booking is accepted, the hire is a contract between you and the venue operator. Enni runs the website and collects your payment on the operator's behalf.

Spaces marked Instant Book accept a booking straight away. Other bookings are requests: the venue reviews each one and decides whether to accept it.

When you book, you give the activity, how many people will come, whether anyone under 18 will be there, and any food and drink, footwear, equipment or services. The booking must match these details. A venue can end a booking that does not.

You pay in advance, by card or by direct debit.

A series of bookings that runs for more than 5 weeks can be paid in monthly instalments by direct debit. Each instalment is taken 5 to 10 days before its month starts.

The price you see includes the Enni booking fee. Where VAT applies to your booking, it is worked out at the end and shown before you pay.

A venue can raise its price, but only after at least 90 days' notice by email. If you do not accept the new price, you can cancel, under the same 28-day rule as any other cancellation.

You can cancel a booking at any time before its date, from My Bookings.

Cancel 28 days or more before the date and the hire fee and booking fee are refunded in full. With less notice, they are not refunded.

Refunds are paid within 7 working days, to the payment method you booked with.

A venue can end a booking with at least 28 days' notice, or at once for reasons such as safety, safeguarding or damage to the space. You then get back in full what you paid for any booking that will no longer take place.

You or the venue can ask to move a booking to another time or space. It changes only if both of you agree.

You are responsible for insurance that covers your activity, and the venue may ask to see it.

Venue operators are responsible for insuring their venue and spaces, including public liability insurance.

Some venues apply safeguarding checks. At those venues the checks apply when you book the same space more than once, children under 18 will attend, and they will not be with their parents or guardians.

A booking like this has to be made by an organisation, not by an individual. The organisation confirms that it has a safeguarding policy following current Department for Education guidance and that it carries out safer recruitment, including enhanced DBS checks. It also names a Designated Safeguarding Lead and adds its safeguarding personnel with their DBS details.

A DBS check counts for 3 years from the date it was issued or last checked on the DBS update service. Until the safeguarding information is complete, the booking is suspended.