Customer Terms & Conditions

Introduction

Thank you for using Enni!

The Enni Platform offers an online platform that enables users (“Users”) to publish, offer, search for, and book facilities.

As the provider of the Enni Platform, Enni does not own, control, offer or manage any Listings. Enni is not a party to the contracts entered into directly between Operators and Hirers, nor is Enni a real estate broker, travel agency, insurer or an organiser or retailer of any other services.

Enni is not acting as an agent in any capacity for any User, except for the purposes of payments processing.

These Terms of Service (“Terms”) are a binding legal agreement between you and Enni that govern your right to use the websites, applications, and other offerings from Enni (collectively, the “Enni Platform”).

0. Definitions

In these terms and conditions, the following expressions have the following meanings:

We/Us: Enni Online Ltd (company number: 12684982) whose registered office address is 26 Minford Gardens, London, W14 0AN
Operator: A person or other legal entity that operates a Venue, and which hires one or more Facilities to Users for them to carry out a specified Activity
Hirer: A person or other legal entity that hires a facility from an Operator in order to carry out a specified Activity there.
User: Both Operators and Hirers, collectively.
Guest: Anyone explicitly or implicitly invited by a Hirer into a Venue, whether or not they are taking part in the booked Activity
Venue: A location with a postal address comprising one or more Facilities available for hire, managed by an Operator
Facility: A defined physical space within a Venue that can be exclusively hired by a User. A facility may be indoors or outdoors.
Activity: The use to which a Facility is put by a User and their Guests during a Booking
Booking: A contract between an Operator and a User for the hire of a Facility for an Activity
Booking Request: An online submission made by a User to another User requesting a booking

1. Searching and Booking on Enni

1.1 Searching.

Hirers can search for facilities by using criteria like the facility type, activity type, location and price. Hirers can also use filters to refine search results.

1.2 Making A Booking.

When the Hirer books a Facility, the Hirer is agreeing to pay all charges for the booking comprising the hire price, the booking fee, and VAT.

When the Hirer receives the Booking confirmation, a contract for hire (a "Booking") is formed directly between the Hirer and the Operator.

Once the booking is made, both Hirer and Operator become subject to, and responsible for complying with, all terms of the Booking. It is the Users’ responsibility to read and understand these terms.

1.3 Booking Details

The booking details cover:

the activity
the number of people the Hirer will bring on site
the presence of any children (<18)
food and drink consumption
footwear worn
equipment used
services requested
fire control restrictions

It is the Hirer’s responsibility to ensure that the booking is consistent with booking details that the Hirer has submitted.

Any variation from these details renders the Booking void and entitles the Operator to terminate the booking immediately and without notice.

2. Licence To Use

2.1 License Details

The Booking grants the Hirer a limited license to enter, occupy and use the Facility. The Operator retains the right to re-enter the Facility at any time during the Booking.

The Operator has the right to require the User and/or all or any Guests to leave the Venue at any time in a manner consistent with applicable law.

2.2 No Tenancy

The license granted under these Ts & Cs is not intended to create the relationship of landlord and tenant.

The Hirer is not entitled to a tenancy, or an assured shorthold or assured tenancy, or any statutory protection under the Housing Act 1988 or under the Landlord and Tenant Act 1954 or any other statutory security of tenure now or when the Booking ends.

3. Hirer Obligations

3.1 Hirer’s Positive Obligations

The Hirer shall co-operate with the Operator in all matters relating to the Booking, including obeying all of the Operator’s reasonable instructions and requests.

The Hirer shall be solely responsible and liable for their Guests. Hirer and Guests shall only be permitted entry and access to the Facilities during the Booking Period.

The Operator reserves the right to refuse any person entry to the booked facility and to require them to leave, such right to be used reasonably and in a non-discriminatory manner.

If the performance of an Operator’s obligations under these Ts& Cs is prevented or delayed by any act or omission of the Hirer or Guests, the Operator shall not be liable for any costs, charges or losses sustained or incurred by the User arising directly or indirectly from such prevention or delay.

The User may only bring equipment, furniture and vehicles onto the Operator’s premises where this has been specified in the Booking. The User must remove them at the end of each Hire Period.

The Hirer agrees that the Hirer and Guests shall treat the Venue and its Facilities with respect and shall pay the full cost of any cleaning, reinstatement, repair or replacement to the Operator’s reasonable satisfaction in the event of issues, damage or loss caused by the Hirer’s use of the facilities.

The Hirer shall ensure that the Facilities are left at the end of the Booking in the same condition as that in which they were found at the beginning of the Hire Period.

3.2 Hirer’s Negative Obligations

Whilst at the Venue, The Hirer and Guests shall not:

do anything dangerous, offensive, noxious, illegal, immoral or which is or may become a nuisance
do anything which may invalidate any insurance maintained by the Venue
do anything that supports extremist ideologies or promotes hatred
do anything to damage the Venue’s reputation or to bring it into disrepute
make any alterations or attachments or additions to the Venue or the Facilities, without the Operator’s prior consent by email
smoke, or consume food or drink unless this is explicitly contracted for in your Booking details
prevent Operator access to the Facilities

4. Operator Obligations

4.1 Operator’s Positive Obligations

The Operator shall provide access to the Facility during the Booking period and ensure that it is in a safe and usable condition.

The Operator must honour all confirmed Bookings unless prevented by circumstances beyond their control.

The Operator is responsible for maintaining appropriate insurance for the Venue and Facilities as required by law and by these Terms.

The Operator agrees to treat Hirers and their Guests fairly, respectfully, and without discrimination.

4.2 Operator’s Negative Obligations

The Operator shall not:

cancel a confirmed Booking except in cases of force majeure or Hirer breach
charge additional fees beyond those stated in the Booking without prior agreement
allow the Facility to be used for illegal or dangerous activities
deny access to the Facility during the Booking period except as permitted under these Terms

5. Payments, Cancellations, Terminations, Refunds and Booking Modifications

5.1 Payments

All payments for Bookings must be made through the Enni Platform unless otherwise agreed in writing.

Hirers must pay the total price shown at checkout, which includes the hire fee, any additional agreed services, and applicable taxes.

5.2 Cancellations by Hirer

Cancellations by the Hirer are subject to the cancellation policy displayed at the time of booking.

Refunds will be processed according to the applicable cancellation policy and may be reduced by service fees.

5.3 Cancellations by Operator

Operators may cancel only for valid reasons such as safety concerns, facility damage, or force majeure.

In such cases, Hirers will receive a full refund of any amounts paid.

5.4 Booking Modifications

Any changes to a confirmed Booking must be agreed by both parties via the Enni Platform.

Changes may result in adjustments to the total price and may be subject to the same cancellation policies as the original Booking.

5.5 Terminations

Either party may terminate a Booking in case of material breach by the other party.

In such cases, any refund will depend on the timing and nature of the termination.

6. Insurance & Liability

6.1 Insurance

Operators must maintain appropriate insurance to cover their facilities and activities.

Hirers are responsible for obtaining any personal or event insurance they require.

6.2 Liability

Enni is not liable for any injury, loss, or damage arising from the use of the Facilities, except where required by law.

Operators and Hirers are responsible for their own acts and omissions and those of their guests.

6.3 Indemnification

Users agree to indemnify and hold harmless Enni, its affiliates, and personnel from any claims, damages, liabilities, and expenses arising from their use of the Enni Platform or Facilities.

7. Enni Platform Rules

7.1 User Conduct

Users must:

provide accurate information
comply with applicable laws and regulations
respect the rights of others

7.2 Prohibited Activities

Users must not:

use the Enni Platform for fraudulent purposes
post false, misleading, or defamatory content
engage in harassment or discriminatory behaviour
use automated means to access the Platform without permission

7.3 Enforcement

Enni reserves the right to investigate and take appropriate action against any User who violates these rules, including suspension or termination of access.

8. Termination, Suspension and other Measures

8.1 By Enni

Enni may suspend or terminate a User’s access to the Platform if the User:

materially breaches these Terms
engages in fraudulent or illegal activities
causes harm or risk to Enni, other Users, or third parties

8.2 By User

Users may terminate their account at any time through their profile settings.

8.3 Effect of Termination

Upon termination, all pending Bookings will be automatically cancelled and applicable refund policies will apply.

Certain provisions of these Terms, such as indemnities and limitations of liability, will survive termination.

9. Other Matters

9.1 Entire Agreement

These Terms constitute the entire agreement between Users and Enni and supersede all prior agreements.

9.2 No Waiver

Failure by Enni to enforce any right or provision shall not constitute a waiver of such right or provision.

9.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

9.4 Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of its courts.

10. Contact Us

If you have any questions about these Terms please email us on info@enni.space

Version 2024.10.04 · Last updated 4 October 2024